Live Fish Insurance Policy

Coverage - This insurance policy provides coverage for live fish purchased from MastahBetta Fish Shop. The coverage includes death of the insured fish during the policy period.

Eligibility - To be eligible for coverage, the following conditions must be met :

1. Proof of purchase from MastahBetta Fish Shop must be shown
2. The fish must be healthy at the time of purchase.
3. The fish must be properly acclimated by using a drip acclimation method, or a water replacement acclimation method.

Policy Period - The policy period will be 7 days from the date you leave the shop with the fish, or 7 days from the day it arrives if it was shipped to you.

Coverage Limit - The coverage limit per fish will be the value of the purchase price paid by the customer.

Coverage Exclusions - The following conditions are excluded from coverage:

1. Negligence or improper care by the customer, including failure to acclimate the fish properly, provide appropriate water conditions, or follow recommended feeding guidelines.
2. Intentional harm caused by the customer or any third party.
3. Losses due to natural disasters, power outages, equipment failures, or any other events beyond the control of MastahBetta Fish Shop.

Reporting a Claim - In the event of fish death during the policy period, the customer must notify MastahBetta Fish Shop within 24 hours of the incident. The customer should provide details of the incident, including photographs or videos if possible.

Claim Evaluation - Upon receiving a claim, MastahBetta Fish Shop will evaluate the circumstances and determine if the claim is valid under the policy terms and conditions. MastahBetta Fish Shop reserves the right to request additional information or documentation to process the claim.

Claim Settlement - If the claim is approved, MastahBetta Fish Shop will provide compensation to the customer in the form of in store credit, or replacement fish, depending on the customer's preference and the availability of the same species. The compensation amount will be equal to the purchase price paid by the customer.

Policy Termination - This insurance policy will terminate automatically upon the expiration of the policy period or if the customer violates any of the eligibility conditions stated.

Policy Updates - MastahBetta Fish Shop reserves the right to modify the terms and conditions of this insurance policy at any time. The customer will be notified in writing of any changes made to the policy.

Dispute Resolution - Any disputes arising from this insurance policy shall be resolved through negotiation and mutual agreement between the customer and MastahBetta Fish Shop. In case of failure to reach a resolution, the matter may be escalated to mediation or arbitration, as determined by both parties.

Please note that this insurance policy is designed to protect the interests of both the customer and MastahBetta Fish Shop. It aims to provide a fair and transparent process for handling fish-related issues.