Q: How do I Drip Acclimate my new Fish into my Aquarium?
A: Acclimating your freshwater fish into your new aquarium can be a delicate process, and it's essential to do it right to minimize stress on your fish. One of the most effective methods of acclimation is drip acclimation, which gradually introduces your fish to the new water conditions in the aquarium. Here's a step-by-step guide on how to drip acclimate your fish using the Mastah Betta method:
- Float the bag containing the fish in your aquarium for 10-15 minutes to allow the water temperature inside the bag to adjust to that of the aquarium.
- Open the bag and pour some of the water from the bag into a clean bucket or container. This water will be used for the drip acclimation process.
- Use a clean airline tubing and attach it to the aquarium air pump. Place the other end of the tubing in the container with the fish water.
- Turn on the air pump and adjust the air flow to create a slow and steady drip rate.
- Allow the drip acclimation process to continue for 1-2 hours. During this time, the water in the container will slowly drip into the bag, allowing the fish to acclimate to the new water conditions.
- Once the process is complete, use a fish net to gently transfer the fish from the bag to the aquarium.
By using the drip acclimation method, you can ensure a gradual and stress-free transition for your freshwater fish into their new home aquarium.
Q: Can you ship my order right after I place it?
A: Yes, we can ship your order right after you place it. We strive to process and ship orders as quickly as possible. However, the exact shipping time may vary based on factors such as product availability, shipping address, and shipping method.
Q: How much does shipping cost?
A: The shipping cost depends on various factors such as the weight and size of the package, shipping destination, and shipping method. You can get an estimate of the shipping cost by adding items to your cart and entering your zip code during checkout.
Q: What if a fish arrives alive but then dies soon after?
A: We provide a 24-hour live arrival guarantee for all our fish. If your fish die within the first 24 hours of arrival, please contact our customer service team for assistance.
Q: What are Mastah Betta's quarantine procedures?
A: Mastah Betta follows strict quarantine procedures to ensure that all fish are healthy and disease-free before they are sold. The quarantine period can range from a few days to several weeks, depending on the type of fish and the potential risk of disease transmission.
Q: Do you have a retail location?
A: Yes, we are both an online ecommerce store and have a physical retail location atΒ 1015 Dillingham Blvd, Honolulu, HI 96817.
Q: Can you tell me the sex of a particular fish?
A: We cannot guarantee the sex of any fish, but we can provide you with information on how to identify the sex of specific species to the best of our knowledge.
Q: Can I add items to my order after I have placed it?
A: Unfortunately, once an order is placed, we cannot add any additional items to it. However, you can place a new order for the additional items, and we will do our best to ship them together to minimize shipping costs.
Q: I want to cancel my order.
A: If you wish to cancel your order, please contact our customer service team as soon as possible. We can only cancel an order if it has not yet been shipped.
Q: I just received my fish, and they do not look like the pictures on the website. What's up with that?
A: Fish are living creatures and can have variations in color and pattern. The images on our website are for reference purposes only and may not represent the exact fish you will receive. However, if you feel that there is a significant difference between the fish you received and the one depicted on our website, please contact our customer service team for assistance.
Q: How do you ship Live Fish? Is it safe for the fish?
A: We use specialized packaging and shipping methods to ensure that the fish are delivered safely and securely. Our team follows strict guidelines to minimize stress during transportation, and we use only the most reliable courier services to ensure that the fish arrive in the best possible condition.
Q: What Courier Service do you use?
A: We use mainly USPS for our deliveries, but also ship through Hawaiian Air Cargo, and Southwest Cargo. We choose the best courier service based on the destination, delivery timeframe, and the size and weight of the package.Β
Q: I paid for Overnight Shipping, but you haven't shipped my fish yet. Why is that?
A: We understand that you want your fish to arrive as soon as possible. However, there may be situations where we cannot ship your order right away due to factors such as product availability or inclement weather conditions. In such cases, we will inform you of any delays and provide an estimated shipping date.
Q: How long will it take for my package to arrive?
A: The delivery timeframe depends on the shipping method you choose and the destination. Typically, packages are delivered within 2-5 business days for standard shipping and 1-2 business days for express shipping.
Q: Some or all of my fish arrived dead. What do I do?
A: We take great care to ensure that all fish are healthy and well-packaged before they leave our facility. However, sometimes unforeseen circumstances can arise during shipping. If your fish arrive dead, please take a photo of the fish in the original packaging and contact our customer service team within 24 hours of receiving your package.
Q: Do you ship everywhere in the USA?
A: We ship to most locations within the United States. However, there may be some areas where we cannot deliver due to local laws and regulations. If you have any concerns regarding delivery to your area, please contact our customer service team before placing your order.
